FAQs

Hours of Operation

Monday - Thursday: 8 am – 5 pm

Friday:  8 am – 2:30 pm


  1. What is the VSU Student Online Account Center?
  2. Will I receive a bill?
  3. What if I need a print out of my bill?
  4. How can I pay?
  5. What if I have Financial Aid?
  6. What is my “student account”?
  7. What is Direct Deposit?
  8. Can I take money out of my student account?
  9. I didn’t get a check, why?
  10. I’m supposed to have received a check, but I haven’t received it yet? How do I request a stop payment?
  11. How do I get money out of my FLEX account?
  12. May I pick up my excess/refund check?



  1. What is the VSU Student Online Account Center?

    This is VSU's new online student payment system, implemented April 2012. This site is a 24x7 service offered to students and their families for viewing bills, making payments and managing their student account. Students have a number of options, which include entering bank account information for future payments and for direct deposit of excess funds. Students may also provide permission for others (parents, employers, etc) to view bills and make payments on their behalf. Step-by-step instructions of the many options in VSU's Student Online Account Center are available for student review.

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  2. Will I receive a bill?

    The Bursary does not mail invoices to students. The student's current account balance may be viewed online in the VSU Student Online Account Center. Please note that tuition and fees appear on the student's account once the student registers for Spring and Summer semesters. Tuition and fees for Fall semester are assessed in early July.

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  3. What if I need a print out of my bill?

    Students can access their student account in VSU's Student Online Account Center anytime. We will also be happy to provide this to you at any time in the Bursary.

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  4. How can I pay?

    VSU offers a variety of methods for paying fees ranging from web checks, web credit card or debit card payments to person-to-person service at the Bursary. Please visit the “How to Pay Fees” page for more information If you have further questions, please contact the Bursary at (229) 333-5718, (229) 333-5719 or (229) 333-5725.

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  5. What if I have Financial Aid?

    You can check the balance of your student account in the VSU Student Online Account Center or by phone to see if your Financial Aid has applied. If the amount due is negative, just sit back and wait for your check to be mailed or for your direct deposit. Please check the Excess Funds Disbursement web page for check disbursement date. You will get a notice stating we validated your classes. If the amount of aid does not cover your charges, you will need to pay the remaining balance by one of the methods indicated above. If you expected more aid, call Financial Aid immediately at (229) 333-5935 to see what you need to do!

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  6. What is my “student account”?

    It is a historical record of all your VSU charges and payments. An excess is the remaining money left over after your charges have been paid. Excess money is cleared from each student account, generally once a week, and is mailed to you in the form of a refund check or directly deposited into your checking account if you have made those arrangements.

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  7. What is Direct Deposit?

    Instead of having excess/refund checks mailed to them, students can opt to have the excess amount deposited directly into their checking or savings account. To establish Direct Deposit on your account, visit the VSU Student Online Account Center and enter your account information. IMPORTANT NOTICE: You must enter your account information no later than the last day of drop/add to allow time for account validation. Step-by-step instructions are available for student review.

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  8. Can I take money out of my student account?

    No, when there is excess, a check or direct deposit will automatically be generated and mailed or directly deposited into your account if you have made those arrangements.

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  9. I didn’t get a check, why?

    First, review your student account activity in the VSU Student Online Account Center. The most frequent reasons for not receiving a check are (1) You have a loan for just one semester in which half of the loan is disbursed at the beginning of the semester and the other half will be disbursed after mid-term. If half of your loan is not enough to cover your fees, any excess might not be generated until mid-term. (2) All of your Financial Aid might not be processed. For more information, you can contact the Financial Aid Office at (229) 333-5935. (3) Your check was mailed but hasn’t been delivered to you yet. For more information, you can contact the Bursary at (229) 333-5725.

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  10. I’m supposed to have received a check, but I haven’t received it yet? How do I request a stop payment?

    Ten days must pass from the day the excess/refund check was mailed before a stop payment request can be made. Come to the Bursary with your student ID and fill out a stop payment form OR if you are out of town, mail/fax a request. Please send your name, address, phone number and student ID number in the request and sign it. If the stop payment has to be done due to (1) incorrect address at the Registrar’s Office, or (2) you received the check and lost it, or (3) VSU re-mailed it and it was lost in the mail, etc, a stop payment fee of $10 will apply.

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  11. How do I get money out of my FLEX account?

    Visit the 1Card Services web site to submit a refund request from your FLEX account. The 1Card Office verifies your FLEX account refund is applicable and then posts it to your student account in the Bursary. The Bursary generally processes refunds once per week during the semester. Presently, only one FLEX refund is allowed per semester. For more information regarding your FLEX account, contact the 1Card Office by email at onecard@valdosta.edu or call (229) 259-2593.

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  12. May I pick up my excess/refund check?

    No. Checks are automatically mailed via the US Postal Services to the student's address in Banner. Students living on campus will be placed by Campus Mail Services in the student's VSU mail box.

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