Technical Support Services
Technical Support Services is responsible for the daily maintenance and general troubleshooting of over 200 classroom and labs along with various on-campus events that need technical support. We are here to provide aid to faculty, staff, and students who rely upon the technology for their pursuits, academic and otherwise. Technology can be confusing even to those who use it on a constant basis and when errors occur at the worst possible moment, it can be frustrating. Our job is to minimize the chances of this happening as much as possible. From our Zone Initiative that aims to find and correct issues before they become a problem to our outstanding student technicians, Technical Support is dedicated to providing proactive and professional services to the campus.
Some of the technology we maintain are:
- Audiovisual equipment
- SMART Boards
- Approved software in labs and classrooms
- Speakers and microphones
We also work closely with Event Services for events that may need equipment such as laptops, sound systems, and general assistance by having a technician on site. Some of our major events on campus are Commencement, Orientation, and Convocation. And recently we have taken on responsibility for telepresence technology which includes lecture capture and teleconferencing. Along with that we have also begun supporting the digital signage that can be found in areas such as Odum Library, Student Union, and Bailey Science Building.
Last Updated, July 31, 2013