Creating an Incident

Step 1:

Login to VSU Service Desk.

Step 2:

Enter your VSU Active Directory (Computer Login) information. If you do not know your username or password, please use our Self-service Password Reset Tool.

Then, click on the Login button.

service desk login portal

Step 3:

In order to create an incident ticket, highlight the Category that best fits the service you need.

Then, click the form that is best fit for the incident you wish to create.

Choose a Request Form

Step 4:

When creating a new incident, you are presented with numerous fields for the incident creation:

Note: Grayed out fields are locked down and cannot be edited, white fields are where information can be entered, but not required, a red field denotes a required field.

New Incident

Step 5:

Requested For: If you are placing a request on behalf of a co-worker, please provide the user's information in the User field. You can search by user name, first name, or last name.

Requested For

Step 6:

Incident Details: Choose the Building first and then the Room Number field will auto-populate , you can select each by typing it in, or selecting from the drop-down menu. Provide the information as detailed as possible in the Summary and Details fields.

Building

Step 7:

Once all the information has been filled out, click the Save and close button to have the incident opened and be brought back to your Dashboard.

Save

Congratulations! You have successfully created an incident. If you encounter any issues following these steps, please call the IT Helpdesk at (229) 245-4357, or e-mail us at the Helpdesk Please note that our work request system can only accept emails sent from a VSU email address.