Attaching a file to an Incident

In VSU Service Desk, you can attach a file to an incident ticket to provide it to the department that is handling the ticket. However, keep two notes in mind:

  • Attachments cannot be added at the time an incident ticket is created. You must first create the file, then select it an add the attachment.
  • However, keep in mind that the maximum attachment size VSU Service Desk is capable of handling is 4 megabytes.

Step 1:

Login to VSU Service Desk by going to https://servicedesk.valdosta.edu/.

Step 2:

Enter your VSU Active Directory (Computer Login) information. If you do not know your username or password, please use our Self-service Password Reset Tool.

Then, click on the Log on button.

Login

Step 3:

Click View My Existing Help Requests, Then, click on the incident ticket you wish to attach the file to.

Check the status of an incident

Step 4:

In order to update your incident, click the Add Attachment button on the left under the Actions menu.

Click Add Attachment

Step 5:

In the Title field, include a brief description of the file you are attaching. Then, click the Choose File button.

Give Your Attachment a Title

Step 6:

Select the file you wish to attach and click the Open button.

Select a File

Step 7:

Finally, click the Save and close button.

Click Save and Close

 

Congratulations! You have successfully attached a file to an incident. If you encounter any issues following these steps, please call the IT Helpdesk at (229) 245-4357, or e-mail us at  the Helpdesk Please note that our work request system can only accept emails sent from a VSU email address.