Updating Your Network Device

Symptoms:

Some of the university's residence halls have 802.11N, the latest in wireless technology. If you are living in a residence hall, we strongly recommend that you keep the software up to date for the your wired and wireless connection devices installed in your computer in order to ensure that you can connect properly.

If you are using an Apple Mac computer, please install all available system updates.

Otherwise, please follow the steps listed below in order to update your network drivers:

 

Step 1:

Go to the driver download page for the manufacturer of your computer:

 

Step 2:

The web site will prompt you to enter information specific to your computer. This information is normally listed on a tag located:

  • On the bottom of a notebook computer or
  • On the top or side of the tower of a desktop computer.

Example Label

NOTE: These tags vary in terms of appearance and information from one manufacturer to the next. The image above is listed only as an example.

 

Step 3:

On the web site, locate the network drivers section of the page and download the appropriate software for your wired or wireless network device.

In the picture below, for example, the driver software for the wired device is highlighted in red. Meanwhile, the driver software for the wireless device is highlighted in blue. You can recognize the appropriate files due to the fact that they have the word "driver" listed in their titles.

CRITICAL NOTE: If you are not certain which file to download and install, please drop by the IT Helpdesk located on the second floor of Odum Library next to the Circulation Desk prior to continuing this process to verify that you have located the correct software.

Driver Downloads

 

Step 4:

Once you have downloaded the appropriate driver software, it will appear as a file on your computer. Double-click this file in order to begin installation.

Driver File Icon

 

Step 5:

Once you have completed the installation, restart your computer.

 

Congratulations! You have successfully updated your network device drivers. If this does not correct the issue, please contact the VSU IT Helpdesk at helpdesk@valdosta.edu or at 229-245-4357. Please note that our work request system can only accept emails sent from a VSU email address.