FAQs

Features

Billing

Locations

Features

What should I do if I do not know how to print?

Instructions for printing are posted in all labs near the printers. You can also find print instructions and instructional videos in the instructions section of this web site. If you need additional assistance, there are lab monitors located in computer labs and in Odum Library. Finally, you can contact the IT Helpdesk.

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Can I print from my personal PC or Mac computer?

As an alternative to printing at a campus computer lab, you can print from your own personally-owned PC or Mac computer by installing the print driver software found on our downloads page and being connected to the VSU-Personal network. Steps for installing these drivers can be found in the instructions section of this web site.

Due to security updates with later versions of Mac OS, at this time there are no print drivers available for Mac. Once a properly functioning version of the drivers for Mac are available, it will be added to the appropriate page. 

When you print, you will be prompted to enter your VSU Campus Computer Login (Active Directory) username and password. If you have never used your Active Directory account or have forgotten the password, please use the self-service password reset tool in order to set a new password.

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Can I print from my mobile phone or device (iPhone, Android, etc.)?

At this time, printing from mobile phones and devices is not yet supported. However, hope to be able to make this feature available in the future.

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How can I retrieve my prints?

You can retrieve your print jobs at any of the printers listed in the locations section of this web site. The availability of special features such as color printing and copying will be noted in this section as well.

Steps for retrieving your prints are included in the guides found in the instructions section of this web site.

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How much time do I have to retrieve my print jobs?

You have one hour from the time you send your print job to claim that job from one of the printers on campus. After this time frame, the job will be deleted from the print queue and will need to be resent. 

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What should I do if the card reader will not accept my VSU ID card?

If the card reader will not accept your VSU ID card, your card may be damaged. In order to verify whether or not the card needs to be replaced, please bring it by the VSU 1Card Office.

Meanwhile, you can alternatively retrieve your print jobs by logging into the printer with your VSU Campus Computer Login (Active Directory) username and password. If you have never used your Active Directory account or have forgotten the password, please use the self-service password reset tool in order to set a new password.

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Can I print from home and pick up my print job on campus?

You must be connected to the VSU network,VSU-Personal, to print from any of the printers located on campus. 

 

Billing

Why am I being charged to print?

Valdosta State University has instituted the print management system in order to recover a portion of the cost of maintenance and supplies for the campus caused by waste or excessive printing.

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How much is charged for printing?

Current print rates are listed in the policies and rates section of this web site.

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How do I check the balance of my print allocation?

When you swipe your VSU ID card at any of the printers listed in the locations section of this web site, your balance will be displayed on the terminal prior to selecting prints to retrieve.

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What happens if I use up my entire print allocation?

When a student uses the entire print quota, printing charges will be deducted from student’s Flex account balance. A print job will not print unless the student has a sufficient amount on the Flex account to pay for printing.

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How do I increase my balance to meet the needs of my academics?

To increase your print allocation, you will need to add a balance to your Flex account either through the 1Card Office or online through their Online Card Office web site.

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Is the print quota the same thing as Flex?

No, the print credit is issued specifically for printing and copying. It cannot be applied to Flex purchases, such as drink and snack vending machine purchases. However, Flex funds can be used to purchase printing.

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Can I redeem my print quota for money?

No, the print credit is not redeemable for cash.

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Does my print quota roll over between semesters?

No, unused print quota balances will be cleared from the student's account one week after the semester ends. These balances do not roll over to the next semester.

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Do different majors have different print allocations?

No, every student will have the same print allocation credit.

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Can someone else print to my account?

It is important for a student to log out of a printer's terminal after retrieving print jobs. While other students cannot use your print allocation or Flex to claim their own prints, they can release and bill prints that you have sent but not retrieved if you do not log out.

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Will I get a refund if someone else prints or copies using my account?

No, it is the responsibility of each student to log out of the printer's terminal after retrieving prints.

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Will I be billed for classroom printing?

No, only printing done outside the classroom will require students to swipe their 1Card resulting in a charge against the students’ account.

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Will I be billed if a print job is damaged?

While all prints retrieved by a student will be billed to his or her account, damaged prints may be returned in order to request a replacement. To do so, bring the damaged document to a lab monitor in a computer lab or the library. Alternatively, you can bring these to the IT Helpdesk on the second floor of Odum Library next to the Circulation Desk.

Replacements will be offered under the following circumstances:

  • Paper jam
  • Streaks, blurs or smudges
  • Light, faded or poor image quality
  • Nonsensical or illegible printing
  • Any equipment or system error

Replacements will NOT be offered under the following circumstances:

  • Too many pages or copies of a document
  • Misspelled words
  • Wrong page numbers
  • Printed wrong document

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Locations

Where can I retrieve my prints?

You can retrieve your print jobs at any of the printers listed in the locations section of this web site.

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Where can I print in color?

The availability of color printing will be noted in the locations section of this web site.

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Where can I make copies?

The availability of copying will be noted in the locations section of this web site.

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What is duplex printing and where is it available?

Yes, duplex printing (printing on both sides of a sheet of paper) is a supported feature. Each lab or area defines whether duplex printing will be the default setting on the printer.

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