Reviewing Your System Information

During the troubleshooting process, a Helpdesk Representative may ask you to provide him or her with system information. This guide will walk you through the steps for locating this information.

Step 1:

After you have logged into Active Directory, right-click the Valdosta State University icon in the task tray on the bottom-right corner of your desktop.

(1)

Then, left-click System Information in the pop-up menu that appears.

(2)

Step 2:

A image of the dialogue box Active Directory User Information that appears when you select System Information. The fields for Computer Name, MAC Address, and IP Address are highlighted.

Provide the Helpdesk Representative with the requested information.

Note: Unlike the screenshot below, the fields on this page should have information listed.

If you encounter technical issues when using a Valdosta State University's Active Directory system, please contact the Information Technology Helpdesk at 229-245-4357 or send an e-mail to helpdesk@valdosta.edu.

Please note that our work request system can only accept emails sent from a VSU email address.