Facilities Management

Work Order Request Form

Mission Statement: The Mission of the Office of Facilities Management (OFM) is to provide the best possible facilities to support those who work and study at Valdosta State University. The OFM will operate, maintain, and improve the physical assets of the division of Auxiliary Services in a professional and efficient manner with a focus on customer service.

Vision Statement: Facilities Management is an organization where continuous and measurable improvement in service is the standard. We will be recognized by the community as the service provider of choice. We will do this; by delivering excellent service, by being a partner in addressing our customers’ needs, by fulfilling our stewardship role, and by being an innovative leader I facilities management. Because FM employees are the most important part of realizing our vision, we are committed to ensuring that Facilities Management is a valued and energizing place to work where everyone has the opportunity to contribute, learn and grow.

The Office of Facilities Management subscribes to two core values – Customer Values and Employee Values:

Customer Values:

  • Customer service is our highest priority and we will work to develop a partnership with all customers
  • Our customers will be kept informed with regard to every aspect of their work. Delay of scheduled services will be promptly communicated to our customers and the work rescheduled at a mutually agreeable date and time
  • We commit to complete all projects to the satisfaction of our customers.
  • We will provide orientation and training to all of our customers regarding our organization and service.\

Employee Values:

  • We support a high quality of work life that leads to on-going, personal and professional satisfaction.
  • We commit to train all employees to develop a high level of technical competence, which will promote confidence, pride of workmanship and a high degree of job satisfaction.
  • We commit to provide a career path so that employees have an opportunity to obtain the highest level that their abilities and commitment allow.
  • We will empower employees to implement ideas for improving service delivery.

 

Our office repairs and replaces existing facilities.  It does not include the supply of new facilities or alterations or additions of existing facilities.  OFM undertakes two broad types of maintenance within Auxiliary Services.

  1. Corrective Maintenance – involves the repair of something which has already failed or broken and is usually carried out following a request for maintenance to be done

     

  2. Preventive Maintenance – is carried out routinely by Facilities Management and is intended to prevent the failure of a critical item e.g. smoke alarms, Air conditioning/heating systems