FAQ

  1. What accounts are on my card?

  2. How do I add money from my debit card to my Flex account?

  3. Is there any other way to add money to my card?

  4. How much does a new 1 card cost?

  5. What forms of payment do we accept in the office?

  6. What do I need to have with me to purchase a new one card?

  7. How can I check my balance and see my transactions on my 1 card?

  8. How can I get the remaining balance refunded back to me?

  9. Does my FLEX stay on my card all year?

 

 1. What accounts are on my card?

  • FLEX
  • Dining Dollars
  • Print money (print money can only be viewed on a printer in library or computer lab)

2. How do I add money from my debit card to my Flex account?

If you are a student:
  • Log in to the Online Card Office with student’s active directory
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)
If you are a parent or relative:
  • Go to the Online Card Office website
  • Click on the “Make a Guest Deposit” button
  • Enter the students First and Last Name and VSU email address
  • Add money any amount -- $15 is the minimum deposit (we do not accept American Express)

3. Is there any other way to add money to my card?

  • Yes.  Students can add cash or check (no minimum) to their card in the One Card Services Office
  • Cash (no minimum) can be loaded onto cards at VTS machines at Langdale and Hopper Hall.

4. How much does a new 1 card cost?

  • First one card is no charge in the office
  • Any card after that is $20

5. What forms of payment do we accept in the office?

  • Cash, Check, or Flex

6. What do I need to have with me to purchase a new one card?

  • Two forms of identification (one government issued with a picture)

7. How can I check my balance and see my transactions on my 1 card?

  • Log in to the Online Card Office
  • Balance is at bottom of receipt after each transaction is made

8. How can I get the remaining balance refunded back to me?

  • Student must have at least $25 in their account to get a refund
  • Go to the Flex Refund Request Form  Fill out form
  • Takes 11 days to process
  • Sent out by Bursary in whatever form student has set up with them to receive refunds (check or direct deposit)

9. Does my FLEX stay on my card all year?

  • Flex stays on a student’s 1 card from summer to fall and fall to spring, but does not roll over from spring to summer.
  • At this time, students must fill out a Rollover Form, or if their balance is over $25 it will automatically be refunded back to them at the end of the semester.